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Client Centricity

Active Listening
Empathy
Customer Service
Relationship Building
Client Needs assessment (internal and external)
Negotiation
Influence
Adaptability
Stakeholder Relationship Building

Recognition

Giving and Receiving Feedback
Coaching
Conflict Management
Mentoring
Managing Performance
Developing Others
Empowerment
Delegation

Innovation

Creativity
Design Thinking
Ideation
Experimentation
Collaboration
Research & Analysis
Continuous Learning

Trust

Transparency
Rapport Building
Authenticity
Emotional Intelligence
Team Building
Communication

Execution

Goal Setting
Decision Making
Time Management
Prioritisation
Project Management
Resilience
Resource Allocation
Risk Management
Business Strategy

Ownership

Taking Initiative
Accountability
Responsibility
Growth Mindset
Continuous Improvement

All Topics

All Activities

Managing Performance

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Client Centricity

Active Listening
Empathy
Customer Service
Relationship Building
Client Needs assessment (internal and external)
Negotiation
Influence
Adaptability
Stakeholder Relationship Building

Recognition

Giving and Receiving Feedback
Coaching
Conflict Management
Mentoring
Managing Performance
Developing Others
Empowerment
Delegation

Innovation

Creativity
Design Thinking
Ideation
Experimentation
Collaboration
Research & Analysis
Continuous Learning

Trust

Transparency
Rapport Building
Authenticity
Emotional Intelligence
Team Building
Communication

Execution

Goal Setting
Decision Making
Time Management
Prioritisation
Project Management
Resilience
Resource Allocation
Risk Management
Business Strategy

Ownership

Taking Initiative
Accountability
Responsibility
Growth Mindset
Continuous Improvement

All Topics

All Activities

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